Frequently asked questions by homeowners.
－ Getting Started
What is Remodelmate?
Remodelmate brings the experience of renovating a bathroom into the 21st century by streamlining the entire process, pre-vetting builders, and managing the details for you - all at a price lower than you would expect.
Who are Remodelmate contractors?
Remodelmate contractors are the licensed general contractors who perform the renovations in your home. Every remodelmate Builder has passed Remodelmate’s 7-point vetting process which includes a background check, reference checks, multiple reputation checks, and confirmation of license and insurance.
What is a Remodelmate concierge?
A Remodelmate Concierge is the lead who will be your main point of contact throughout the entire renovation process. They will oversee your materials orders, assign the Builder team, keep the process on track and on budget, and will take care of any unforeseen issues that may arise.
How is Remodelmate different from a traditional contractor or renovation company?
Remodelmate is different from a traditional contractor in a number of ways: (1) Concierge: Bathroom renovations are stressful and time-consuming. Remodelmate provides a Concierge to take care of all the details. With a traditional Contractor, oversight is left to the customer. (2) Transparent: You will never pay inflated prices based on your neighborhood or the car parked in your driveway. Our prices are available online to everyone. (3) 0% Materials Markup: You will save thousands on materials and are not limited to purchasing from a specific contractor’s suppliers. (4) No Down Payment: Traditional contractors typically ask for 25%-50% of the money before any work is done. (5) Milestone Payments: All work is paid for after it is completed - not before. (6) Instant Online Quotes: Working with a traditional contractor will take 2-3 weeks of calls, appointments, meetings and follow up. (7) Get Started Sooner: Since we have dozens of Remodelmate builders on our platform, there is always someone available to fit your schedule.
How do I get a quote for my project?
Our instant online quote takes about 2 minutes. At that time you will get the final price for your project’s labor. Materials are not included in your quote since you can buy materials from any supplier you’d like!
What happens after I get an instant quote for my project?
The next step will be for you to book your project for $100. Once booked, our automated system will prompt you to schedule a call with your Remodelmate Concierge. On the call, your Concierge will review your project’s details, ask any clarifying questions, and discuss your materials and decor needs.
Why is there a $100 booking fee?
Booking your project engages your Concierge who will review your plans, prepare questions, and generate material quantities list, and identify any required permits.
How much will my bathroom renovation materials cost?
Materials for a typical 5’ x 8’ full bathroom renovation cost anywhere from $1,500 up to $5,000+, but this is entirely up to you. One of the best features about remodelmate is that we will purchase your materials at 0% markup (unheard of in the remodeling industry) or, if you want something from another supplier, then you can order it directly.
Will you help me choose materials?
Absolutely. Your Concierge helps you select all of the necessary materials for your dream bathroom.
Will I need a permit for my bathroom renovation project?
If you choose to utilize local permitting for your project, then your Concierge will handle the entire process. (Note: Securing permits from your municipality takes anywhere from a few days to a few weeks.)
What are milestones?
Milestones are simply the 5-10 phases of your bathroom renovation. For example, the first Milestone is typically “Demolition.”
What are milestone payments?
Another remodelmate innovation! It ensures that you will never be charged for work that was not completed to your satisfaction. After each Milestone (phase) of the renovation, you will receive a notification to confirm or reject that the work has been completed. Once you approve, your credit card is automatically charged for that Milestone. If you reject the completion, you will not be charged.
Does Remodelmate offer financing?
We don't offer financing directly. We have a nationwide project financing partnership with industry leader SoFi. With this partnership, homeowners have an easy way to finance their home renovations online without a HELOC or second mortgage. Apply here.
What if I'm dissatisfied with my Remodelmate contractor's work?
Not a problem! Your Concierge will work with you and the Builder to get things back on track. If the issues persist, we will happily assign a new builder to complete your renovation at no additional cost to you.
Does Remodelmate offer customer support?
Don't see your question here? Drop us a line at firstname.lastname@example.org and we'll help you out!