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Terms of Service

By accessing and using this website and any of its pages, you accept and agree to be bound by the Terms of Service set forth below.

  1. ARBITRATION AGREEMENT AND WAIVER OF RIGHT TO BRING COLLECTIVE ACTION.

You and remodelmate agree to final and binding arbitration of all Claims before the American Arbitration Association pursuant to the written arbitration agreement found here.

PLEASE READ THE ARBITRATION AGREEMENT CAREFULLY. IT AFFECTS YOUR RIGHTS, AND THOSE TO WHOM YOU PROVIDE ACCESS TO YOUR ACCOUNT. THE AGREEMENT TO ARBITRATE ALL CLAIMS IS A CONDITION OF YOUR USE OF THE REMODELMATE WEBSITE.

  1. CHOICE OF LAW.

Except as otherwise expressly provided in the remodelmate Arbitration Agreement (which applies the Federal Arbitration Act), the relationship between you and remodelmate are governed by the laws of the District of Columbia without regard to its conflict/choice of law provisions.

  1. ACCEPTANCE OF TERMS.

Remodelmate, Inc. (“remodelmate,” “we,” “us,” or “our”) provides users with an online home improvement information and communications platform, as well as related services that can be accessed from or through this website (collectively, “Services”). Please carefully read these Terms of Service before using the Services. By accessing or using the Services, including this website, you accept and agree to be bound by these Terms of Service (“Terms of Service”) and all applicable laws, rules, and regulations associated with your use of the Services. If you do not agree to the Terms of Service, you are not authorized to use this website or the Services. These Terms of Service also apply to any co-branded or framed version of this website.

Your use of certain materials and features of this website and/or the Services may be subject to additional terms and conditions which are incorporated herein by reference and become part of the Terms of Service. By using those materials and features, you also agree to be bound by such additional terms and conditions. Unless explicitly stated otherwise, any new features that augment or enhance the current Services shall be subject to the Terms of Service.

This website is controlled and operated by remodelmate from its offices within the United States. Remodelmate makes no representation that information or materials available on this website are appropriate or available for use in other locations, and access to this website from territories where its contents are illegal is prohibited. Those who choose to access this website from other locations do so at their own initiative and are responsible for compliance with applicable local laws.

  1. USER CONDUCT

You are authorized by remodelmate to access and use the Services, including the information on this website, solely for your personal, non-commercial use provided that you are at least 18 years of age. The information and materials displayed on this website may not otherwise be copied, transmitted, displayed, distributed, downloaded, licensed, modified, published, posted, reproduced, used, sold, transmitted, used to create a derivative work, or otherwise used for commercial or public purposes without remodelmate’s express prior written consent. Any use of data mining, robots or similar data gathering or extraction tools or processes in connection with this website, and any reproduction or circumvention of the navigational structure or presentation of this website or its content, is strictly prohibited. You agree not to use the Services, including this website, for any unlawful purpose.

In order to access certain features of this website you may be required to register. If you supply a telephone number in connection with your use of the website, you consent to receive calls or texts at that number, whether manually or automatically dialed, from us and/or from participating contractors. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account. You agree to immediately notify remodelmate in writing of any unauthorized use of your password or account or any other breach of security, and ensure that you exit from your account at the end of each session. Remodelmate is not liable for any loss or damage arising from your failure to comply with this section. You agree not to modify the Services or use modified versions of the Services (except if modified by remodelmate), including for the purpose of obtaining unauthorized access to the Services. You agree not to access the Services by any means other than through the interface that is provided by remodelmate for use in accessing the Services.

  1. PRIVACY

Remodelmate is committed to respecting your privacy and protecting your personally identifiable information. Upon your request, remodelmate shares the information you enter on this website with participating contractors and/or buyers in order to provide you with the information you requested, and with other service providers associated with the Services. Remodelmate account data and certain other information about you and that you enter and/or we collect through your use of this website are subject to the remodelmate Privacy Policy at https://www.remodelmate.com/privacy/. You understand that through your use of the Services, including this website, you consent to the collection and use (as set forth in the remodelmate Privacy Policy) of this information. Please review our Privacy Policy for further information on our data collection and use practices.

  1. SERVICES

All information provided on this website is for informational purposes only. Information displayed through the Services related to any virtual project you may configure, such as contractor cost, factory invoice, market average, MSRP, Target Price, remodelmate Quote, or Estimated Savings, either reflects or is based on available data relevant to your virtual project and does not reflect a contractor’s price for an actual project consistent with your preferences. Any savings information that you may receive from a selling contractor or user, such as Estimated Member Savings, Estimated Member Price, Guaranteed Savings, Member Savings, or Estimated remodelmate Contractor Price is provided directly to you by the selling contractor or user, and is not provided by remodelmate. Neither the accuracy of information provided on this website, nor the availability, quality, or safety of products, is guaranteed or controlled by remodelmate, and remodelmate assumes no responsibility for the foregoing. You agree that any reliance on the information on this website is at your own risk. Any discrepancies or mistakes made regarding project availability, condition, pricing, and the like are not the responsibility of remodelmate and should be directed to the contractor or third party vendor. You are encouraged to thoroughly review any documents you are asked to sign at the time of purchase or completion of a project or of other products or services. We do invite you to bring to our attention any material on our website that you believe to be inaccurate; please forward a copy of such material and your reasons for your belief to feedback@remodelmate.com.

By using the Services, you acknowledge and agree that participating contractors may not have in inventory new windows, roofing, siding, doors, flooring, kitchen or bathroom materials that exactly matches any virtual project you may configure on the website, and certain models or configurations may not be available. Your contractor will confirm product availability, including available options and colors, from actual inventory. Each contractor sets and controls its own pricing. You may negotiate the purchase price directly with the contractor, and remodelmate plays no role in that negotiation. The savings information communicated directly to you by a selling contractor for a project consistent with the preferences expressed in any virtual project you may configure may change if the actual in-stock products that you choose to buy differs from the configuration of your virtual project.

For the avoidance of doubt, remodelmate is solely a research and communications platform. Remodelmate is not a project seller, contractor, broker or agent for home improvement sellers or contractors, nor a provider of, or broker or agent for, other home improvement-related products or services offered by third parties. Remodelmate receives a fee from the participating contractors or third-party service providers in connection with the Services. Remodelmate receives compensation from Social Finance (SoFi) on a per-funded loan basis.

  1. NO COMMERCIAL USE OF SERVICES

You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion or use of, or access to, the Services.

  1. RIGHT TO DENY ACCESS AND TO MODIFY THE SERVICES

Remodelmate reserves the right to deny use of, or access to, the Services to you and/or anyone for any or no reason. Remodelmate also reserves the right at any time and from time-to-time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that remodelmate shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services (or any part thereof).

  1. INDEMNIFICATION

You will indemnify, defend and hold harmless remodelmate and its subsidiaries, affiliates, partners, officers, directors, employees, and agents (collectively, “remodelmate Entities”) from all claims, whether actual or alleged (collectively, “Claims”), that arise out of or in connection with a breach of these Terms of Service, use of the Services, including any content you submit, post, transmit, modify or otherwise make available through the Services, and/or any violation of law and/or the rights of any third party. You are solely responsible for defending any Claim against a remodelmate Entity, subject to such remodelmate Entity’s right to participate with counsel of its own choosing, at its own expense, and for payment of all judgments, settlements, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, resulting from all Claims against a remodelmate Entity, provided that you will not agree to any settlement that imposes any obligation or liability on a remodelmate Entity without its prior express written consent.

  1. DISCLAIMER OF WARRANTIES

THE SERVICES, INCLUDING ALL INFORMATION AND CONTENT ON OR OTHERWISE RELATED IN ANY WAY TO THE SERVICES, THIS WEBSITE OR ANY THIRD-PARTY WEBSITE, PRODUCT, OR SERVICE LINKED TO OR FROM THIS WEBSITE, ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TIMELINESS, AND NON INFRINGEMENT. IN ADDITION, REMODELMATE DOES NOT WARRANT AGAINST DEFECTS IN ANY PRODUCT, AND DOES NOT MAKE ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING REPRESENTATIONS, PROMISES, OR STATEMENTS AS TO THE CONDITION, FITNESS, OR MERCHANTABILITY OF ANY PRODUCT OR SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM REMODELMATE OR THROUGH OR LINKED FROM THE SERVICES SHALL CREATE ANY WARRANTY EXPRESS OR IMPLIED. Remodelmate is not responsible for making repairs to any project. If you have complaints or concerns about defects or repairs, please contact the contractor, seller, or manufacturer directly.

  1. LIMITATION OF LIABILITY; WAIVER

IN NO EVENT SHALL THE REMODELMATE ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OF DATA, INFORMATION, AND/OR CONTENT, OR OTHER INTANGIBLE LOSSES ARISING OUT OF, OR IN CONNECTION WITH THE SERVICES, INCLUDING ALL INFORMATION AND CONTENT ON OR OTHERWISE RELATED IN ANY WAY TO THIS WEBSITE OR ANY THIRD-PARTY WEBSITE, PRODUCT, OR SERVICE LINKED TO OR FROM THIS WEBSITE, OR ANY PRODUCT REFERENCED THEREIN. WITHOUT LIMITING THE FOREGOING, ANY INFORMATION AND CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH INFORMATION AND CONTENT. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH ANY SERVICE AND/OR THIS WEBSITE IS TO STOP USING THE SERVICE AND/OR WEBSITE.

YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM (WHETHER FOR INJURY, ILLNESS, DAMAGE, LIABILITY AND/OR COST) AGAINST THE REMODELMATE ENTITIES ARISING OUT OF YOUR USE OF OR INABILITY TO USE, OR IN CONNECTION WITH, THE SERVICES, INCLUDING ANY INFORMATION AND CONTENT ON THIS WEBSITE OR ANY THIRD-PARTY WEBSITE, PRODUCT, OR SERVICE LINKED TO OR FROM THIS WEBSITE, INCLUDING ANY CONTENT YOU PROVIDE TO THIRD PARTIES (INCLUDING PERSONALLY IDENTIFIABLE INFORMATION).

  1. EXCLUSIONS AND LIMITATIONS

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

  1. NOTICE

Remodelmate may provide you with notices by email, regular mail, SMS, MMS, text message, postings on the Services/website, or other reasonable means now known or hereafter developed. You acknowledge and agree that remodelmate will have no liability associated with or arising from your failure to maintain and supply remodelmate with accurate contact information about yourself, including your failure to receive important information and updates about the Services or this website.

  1. TRADEMARK INFORMATION AND INTELLECTUAL PROPERTY

You agree that all of remodelmate’s trademarks, trade names, service marks, logos, brand features, and product and Service names are trademarks and the property of remodelmate, and that you will not display or use any of the foregoing without remodelmate’s prior written approval in each instance.

You agree that the Services contain proprietary information protected by applicable intellectual property and other laws in favor of remodelmate. You further agree that content and information presented to you through the Services is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws.

  1. COPYRIGHT OR INTELLECTUAL PROPERTY COMPLAINTS

Remodelmate respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been violated, please provide us with the following information:

-a physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property right;

-a description of the copyrighted work or other intellectual property that you claim has been infringed or violated;

-a description of where the material that you claim is infringing is located on our website;

-your address, telephone number, and email address;

-a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;

-a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Please send the foregoing information to our agent for notice of claims of copyright or other intellectual property infringement at:

    Copyright Agent

    remodelmate, Inc.

    Attn: Legal Department

    2055 L Street NW, 4th Floor

    Washington, District of Columbia 20036

  1. GENERAL INFORMATION

These Terms of Service may be amended from time to time without notice in remodelmate’s sole discretion. Any changes to the Terms of Service will be effective immediately upon the posting of the revised Terms of Service on this website. The Terms of Service, including any agreements and terms incorporated by reference herein, constitute the entire agreement between you and remodelmate and govern your use of the Services, including this website, and supersede any prior version of these Terms of Service between you and remodelmate with respect to the Services. The failure of remodelmate to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect. You agree that, except as otherwise expressly provided in these Terms of Service, there shall be no third-party beneficiaries to these Terms of Service. The headings in these Terms of Service are for convenience only and have no legal or contractual effect. As used in these Terms of Service, the word “including” is a term of enlargement meaning “including without limitation” and does not denote exclusivity, and the words “will,” “shall,” and “must” are deemed to be equivalent and denote a mandatory obligation or prohibition, as applicable. All definitions apply both to their singular and plural forms, as the context may require. Please report any violations of the Terms of Service to violations@remodelmate.com. Questions regarding these Terms of Service should be sent to legal@remodelmate.com.

Last updated on and effective as of Monday, March 4, 2019.

remodelmate, Inc.

2055 L Street NW, 4th Floor

Washington, DC 20036

202-670-0272

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